For digital content, online memberships, online courses and webinars on tennisgate.com
Last updated: 26 July 2026
1. Scope and definitions
1.1 These Terms and Conditions govern the licensing, provision, access to and use of digital content, digital services, online memberships, fixed-term access products, online courses, webinars and related offers made available by TennisGate GmbH through https://tennisgate.com. They form the supplier agreement for the TennisGate product and platform.
1.2 Where a purchase is processed through Paddle, the purchase and payment transaction is also subject to the applicable Paddle Buyer Terms and Paddle Refund Policy. These Terms govern the product, licence, access, content, support and platform relationship with TennisGate. The Paddle terms govern the resale, payment, tax, invoicing and transaction services supplied by Paddle. Mandatory consumer rights remain unaffected.
1.3 A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside that person’s trade, business or profession. A business customer is a natural or legal person or a legally capable partnership acting in the course of its trade, business or profession.
1.4 Different or additional customer terms do not apply unless TennisGate expressly accepts them in text form. Individual agreements and separate team, club, federation, partner or licence agreements take precedence over these Terms.
1.5 The version of these Terms incorporated when the contract is concluded applies. Later versions apply to existing contracts only where expressly agreed or permitted by law.
2. Supplier, platform operator and Paddle’s role
2.1 The supplier, platform operator and licensor of the TennisGate content is:
TennisGate GmbH
Eupener Straße 60
50933 Köln
Germany
Represented by the Managing Directors Oliver Heuft and Lars Bischoff
Phone: +49 (0)761 15664488
Email: office@tennisgate.com
Commercial Register: Local Court of Cologne
Registration number: HRB 116692
2.2 TennisGate is responsible for providing and supporting the TennisGate platform, granting the agreed rights of use and making the purchased content or membership access available.
2.3 Where Paddle is identified as the seller at checkout, Paddle acts as TennisGate’s authorised reseller and Merchant of Record. In that case, the customer purchases the product through the applicable Paddle entity, while the product is made available and licensed by TennisGate under these Terms. Paddle handles the order and payment transaction, applicable sales taxes, transaction-related invoicing and transaction refunds.
2.4 The applicable Paddle contracting entity depends on the customer’s location and is identified in the Paddle checkout and Paddle Buyer Terms. Paddle acts as an independent controller for the personal data it processes for its own transaction, compliance, fraud-prevention and tax purposes.
3. Offers and product types
3.1 Product presentations in the online shop are not binding offers but invitations to place an order. The relevant product description at the time of ordering determines the content, price, access period, access model, billing cycle and, where applicable, number of authorised users.
3.2 TennisGate offers in particular:
- online memberships and platform access as digital services, providing access to the areas and content described for the relevant plan;
- standalone video access, topic selections, categories, recordings and on-demand courses as digital content or fixed-term digital access;
- live webinars, online seminars, workshops and comparable services;
- bundles combining two or more of the above elements.
3.3 CoachesClub may be offered as a monthly or annual subscription with automatic renewal where this is clearly shown before purchase. Standalone Selections, categories, courses or video access products are generally offered for the fixed access period shown on the product page and, where expressly marked as a one-time purchase, end automatically without renewal. The specific product information and checkout summary prevail.
3.4 Free demos, trials and publicly accessible content may be changed or discontinued at any time unless a binding commitment states otherwise.
4. Contract conclusion through the online shop
4.1 Customers can select products and review and correct their entries before submitting the order. Activating the button clearly indicating an obligation to pay submits a binding order or transaction request.
4.2 Where Paddle Checkout is used, the purchase transaction is concluded with the applicable Paddle entity in accordance with the Paddle Buyer Terms after Paddle confirms the transaction. The TennisGate supplier and licence agreement under these Terms comes into effect when TennisGate confirms acceptance in text form or activates the ordered access, whichever occurs first. A purely technical acknowledgement of receipt constitutes acceptance only if it clearly states this.
4.3 If payment is not authorised or cannot be completed, neither Paddle nor TennisGate is required to complete the transaction or activate access. Access already activated may be temporarily suspended after prior notice where an amount due remains unpaid or a transaction is reversed, disputed or cancelled.
4.4 The contract language for these Terms and the TennisGate supplier agreement is English. Contract-related information is stored in accordance with applicable retention requirements. The customer receives the essential contract information, these Terms and the applicable withdrawal information in a durable electronic format, normally by email or through the customer account.
5. Customer account, credentials and licence
5.1 A customer account is normally required to use paid online products. Information provided during registration and ordering must be accurate, complete and current. Material changes to contact information must be updated in the account or communicated to TennisGate without undue delay.
5.2 Unless the offer expressly states otherwise, the customer receives a personal, non-exclusive, non-transferable and non-sublicensable licence limited to the agreed access period. The licence permits personal access to the content and its use for the customer’s own learning, coaching and training purposes.
5.3 Credentials may not be shared with third parties. Simultaneous use by multiple persons, a shared team account or access within an organisation is permitted only under an appropriate team, club, federation or organisational licence.
5.4 Customers must protect their credentials and immediately notify TennisGate of suspected misuse. Where there are specific security or misuse indicators, TennisGate may take proportionate protective measures, including requiring a password reset, terminating individual sessions or temporarily suspending access. Before permanent suspension or termination for cause, the customer will generally be heard and, where reasonable, warned. This may be omitted in the event of serious misconduct or an urgent security risk.
6. Provision, commencement of performance and technical requirements
6.1 Unless the product description states a different date, digital content and digital services are made available without undue delay after the relevant contract has been concluded and payment has been successfully confirmed. For payment methods with delayed confirmation, access may begin only after payment confirmation.
6.2 Access is normally provided through the customer account by streaming or another online method described in the product information. Source files, downloadable video files or physical media are supplied only where expressly agreed.
6.3 Required technical conditions, including supported browsers, operating systems, internet connection and any required software, are specified in the offer or help area. Customers are responsible for maintaining a suitable digital environment. Mandatory rights relating to missing or incorrect compatibility or interoperability information remain unaffected.
6.4 TennisGate aims to maintain a high level of availability. Temporary restrictions may result from maintenance, security measures, technical faults or events outside TennisGate’s reasonable control. Planned maintenance is scheduled, where possible, to minimise disruption. Mandatory rights in the event of failure to supply or material service defects remain unaffected.
7. Online memberships, term and cancellation
7.1 The initial term, billing period and price are shown in the product presentation and order summary.
7.2 Where automatic renewal has been agreed with a consumer, the contract continues after the initial term for an indefinite period unless the applicable product and mandatory law provide otherwise. The consumer may terminate the renewed contract at any time with no more than one month’s notice. Any notice period for termination at the end of the initial term is no longer than one month for consumers where German mandatory law applies.
7.3 Products expressly offered without automatic renewal end when the agreed access period expires without requiring cancellation.
7.4 Cancellation or termination may be submitted through the My TennisGate account, the subscription management option provided by Paddle, any legally required cancellation function available on the website, or in text form to TennisGate. If no later permissible termination date is specified, the cancellation takes effect at the earliest permissible date. Receipt and the effective termination date are confirmed electronically.
7.5 Ordinary cancellation normally stops future renewal and ends access at the end of the already paid contract period. The right of either party to terminate for good cause remains unaffected.
8. Prices, payment and invoices
8.1 The total price displayed during checkout is decisive. Prices shown to consumers include applicable sales tax or VAT unless clearly stated otherwise.
8.2 Available payment methods are displayed before the order is submitted. Unless otherwise agreed, payment is due when the transaction is completed or at the beginning of the relevant billing period.
8.3 For transactions processed by Paddle, Paddle charges the selected payment method as the authorised reseller and Merchant of Record. For recurring payments, the customer authorises Paddle and the selected payment method provider to collect amounts due under the agreed billing schedule. The customer must maintain a valid payment method and update payment information when necessary.
8.4 Transaction invoices and receipts are normally issued electronically by Paddle. TennisGate may additionally provide order, access or contract confirmations through email or the customer account.
8.5 Obvious input or display errors do not permit TennisGate to cancel a valid contract arbitrarily. Statutory rights to correct errors, avoid a contract or otherwise remedy a mistake remain unaffected.
9. Right of withdrawal and immediate performance
9.1 Consumers may have a statutory right of withdrawal for distance contracts. Details are provided in the separate Right of Withdrawal information and model withdrawal form, which are made available before the contract is concluded and on the website.
9.2 During the applicable withdrawal period, TennisGate provides an electronic function labelled “Withdraw from contract”. After the required information has been entered, the statement is submitted using a confirmation function labelled “Confirm withdrawal”. Use of this function is optional; a withdrawal may also be declared by any other legally permitted, unambiguous method.
9.3 Where Paddle is the seller for the purchase transaction, a withdrawal request submitted through tennisgate.com may be shared with Paddle for transaction and refund processing. Customers may also contact Paddle through its buyer support channel. Mandatory deadlines are preserved where the statement is submitted in time through an available legally compliant withdrawal channel.
9.4 For digital content not supplied on a tangible medium, the right of withdrawal may expire when supply begins if the consumer expressly requested supply before the end of the withdrawal period, acknowledged the resulting loss of the right of withdrawal and received the legally required contract confirmation.
9.5 For services or digital services that begin before the withdrawal period expires, proportionate payment for services supplied before withdrawal may be due only where the statutory requirements are met. For paid services, the right of withdrawal generally expires only when the service has been fully performed and the additional legally required declarations have been obtained.
10. Webinars and live events
10.1 The date, duration, number of participants, technical access method and scope of a webinar or live event are specified in the relevant product description. Access details are sent to the email address stored in the account or used for the order.
10.2 If a customer does not attend a fixed live date for reasons for which TennisGate is not responsible, there is no entitlement to an alternative date or recording unless this was expressly included in the offer. Mandatory withdrawal and conformity rights remain unaffected.
10.3 TennisGate may cancel or reschedule an event for good cause, including illness of a presenter, technical impossibility or insufficient participation. For a separately booked paid webinar, the customer may choose between a materially rescheduled replacement date and reimbursement of the portion of the price attributable to that webinar. Further mandatory rights remain unaffected.
10.4 Participants may not record, publish or distribute a live event without express permission. If TennisGate records an event, participants will be informed separately. Further information is provided in the Privacy Policy and any event-specific notice.
11. Changes, development and updates to digital products
11.1 TennisGate may update, develop, restructure or replace individual elements of a digital product with equivalent or more current content where necessary to maintain conformity, security or functionality, or where another valid reason exists.
11.2 Valid reasons may include changes in law or sports-governing-body requirements, new professional or scientific knowledge, loss of usage rights, security requirements, technical changes, user-interface development or replacement of outdated content with professionally equivalent or improved content.
11.3 Changes under clause 11.1 are made without additional cost. Customers are informed clearly and understandably. If a change more than insignificantly affects access to or use of a continuously supplied digital product, affected consumers are informed in advance within a reasonable period, in a durable format, about the change and their statutory rights.
11.4 Required security and functionality updates are provided during the relevant supply period. Where customer cooperation or installation is required, the customer will be informed, including about possible consequences of failing to install an update.
12. Conformity rights and support
12.1 Statutory rules on the conformity of digital products apply. If a digital product is not supplied or is defective, consumers may in particular be entitled to supply or cure and, where the legal requirements are met, price reduction, termination and damages.
12.2 Customers should report identifiable faults as precisely as possible, including the affected product, device and browser and a description of the problem. This cooperation is not a condition for mandatory statutory rights but helps TennisGate investigate and resolve faults efficiently.
12.3 TennisGate may request reasonable cooperation for technical diagnosis where the diagnostic method involves the least intrusive means reasonably available and the customer is clearly informed in advance.
13. Rules of use and protection of content
13.1 All content, including videos, text, graphics, teaching concepts, databases, trademarks, logos, course materials and software components, is protected by copyright, trademark, database and other intellectual-property laws.
13.2 Unless expressly permitted, customers may not download, copy, record, publicly display, distribute, sell, embed in third-party platforms, scrape, systematically reproduce or use the content to train or enrich third-party automated systems or machine-learning models. Mandatory statutory uses remain unaffected.
13.3 Customers may apply the methods and knowledge communicated through TennisGate in their own training, coaching and professional activity. This does not grant the right to publish, distribute or resell TennisGate content or substantial parts of it as the customer’s own teaching materials.
13.4 In the event of a culpable breach, TennisGate may take proportionate measures after a warning and may terminate the contract for cause in the case of serious or repeated breaches. Claims for damages and injunctive relief remain unaffected.
14. Certificates, competency records and TennisGate Badges
14.1 Certificates, competency records and badges are issued only where the specified participation, learning or assessment requirements have been met. They document the status or completion confirmed by TennisGate.
14.2 Recognition as a governmental, sports-governing-body or other external licence is owed only where expressly promised in the specific offer.
14.3 Membership badges may be used only while the relevant membership is active. Course, certificate and competency badges are valid as stated on the applicable validation page. Badges must remain unaltered and be linked to the official validation link provided by TennisGate.
14.4 TennisGate may suspend, correct or revoke a badge or certificate status obtained or used through deception, manipulation or a serious breach of the Terms of Use. The affected person will be given an opportunity to respond before a final measure is taken unless urgent misuse or security reasons prevent this.
15. Partner offers, bonus benefits and vouchers
15.1 Where TennisGate merely arranges a third-party service, this is identified in the offer. The relevant third party is the contracting party for that service, and its terms apply only where validly incorporated.
15.2 Benefits described as bonuses or partner advantages may depend on the availability and participation of the relevant partner. TennisGate may change such benefits or replace them with benefits of equivalent value where they were not expressly promised as an essential guaranteed part of the purchased product and the overall character of the product is maintained.
15.3 Value vouchers and promotional codes are subject to the conditions stated when issued. Unless otherwise stated, promotional codes are not redeemable for cash, are non-transferable and cannot be combined with other promotions. Mandatory rights and limitation periods remain unaffected.
16. Health, training safety and learning outcomes
16.1 TennisGate products are intended for education and professional development and do not replace an individual medical diagnosis, treatment or physiotherapy advice. Professional advice should be obtained before performing sporting exercises where there are health concerns or uncertainties.
16.2 Exercises must be adapted to age, ability, health status, court conditions and available equipment. Coaches and other responsible supervisors remain responsible for selecting, organising, supervising and safely carrying out training, particularly where minors are involved.
16.3 TennisGate owes the agreed content and services but does not guarantee a particular sporting, professional or economic outcome. Liability under mandatory law remains unaffected.
17. Liability
17.1 TennisGate has unlimited liability for intent and gross negligence, injury to life, body or health, liability under the German Product Liability Act, fraudulent concealment of a defect and any expressly assumed guarantee.
17.2 For a slightly negligent breach of an essential contractual obligation, liability is limited to the loss typical for the contract and reasonably foreseeable when the contract was concluded. Essential obligations are those whose performance is necessary for proper performance of the contract and on whose performance the customer may regularly rely.
17.3 Liability for other damage caused by slight negligence is excluded to the extent permitted by law. These limitations also apply in favour of TennisGate’s legal representatives, employees and agents.
17.4 Where TennisGate links to external websites or services, TennisGate is responsible for their content and availability only as required by law. The use of technical service providers does not remove TennisGate’s responsibility for its own contractual performance.
18. Minors
18.1 Persons under 18 may enter into paid contracts only with the prior consent of their legal representatives where such consent is required by law.
18.2 Possession or use of an account, credit card or online payment method does not replace any legally required parental or guardian consent. TennisGate may request appropriate evidence where there are reasonable doubts or may reject the order.
18.3 Products intended for children or young people should generally be ordered by a parent or legal guardian.
19. Data protection
19.1 Information on the processing of personal data is provided in the separate Privacy Policy. The Privacy Policy is a statutory information notice and is not a contractual term requiring acceptance.
19.2 Exercising statutory data-protection rights does not by itself affect the validity of the contract. Where a data-protection request makes continued provision of an ongoing digital service objectively impossible or unreasonable, the applicable statutory rules apply.
20. Governing law and jurisdiction
20.1 The laws of the Federal Republic of Germany apply, excluding the United Nations Convention on Contracts for the International Sale of Goods. For consumers, this choice of law does not deprive them of the protection of mandatory provisions of the law of the country in which they have their habitual residence.
20.2 If the customer is a merchant, a legal entity under public law or a special fund under public law, Cologne is the exclusive place of jurisdiction for disputes arising from the contractual relationship. The same applies, to the extent legally permitted, where a business customer has no general place of jurisdiction in Germany. Statutory places of jurisdiction apply to consumers.
21. Consumer dispute resolution
21.1 TennisGate is neither obliged nor willing to participate in dispute-resolution proceedings before a consumer arbitration board.
22. Final provisions
22.1 If any provision of these Terms is or becomes wholly or partly invalid, the remaining provisions remain effective. The applicable statutory rule replaces the invalid provision.
22.2 Individual agreements between TennisGate and the customer take precedence over these Terms. Mandatory statutory form requirements remain unaffected.
TennisGate GmbH · Last updated: 26 July 2026