Terms of Use for the TennisGate Platform
Last updated: 26 July 2026
These Terms of Use govern access to and use of websites, member areas, online platforms, video services, courses, demo areas and partner-access portals provided by TennisGate GmbH.
1. Provider and scope
1.1 The provider of the TennisGate platform is:
TennisGate GmbH
Eupener Straße 60
50933 Köln
Germany
Represented by the Managing Directors Oliver Heuft and Lars Bischoff
Phone: +49 (0)761 15664488
Email: office@tennisgate.com
1.2 These Terms of Use apply to all persons who access protected or registration-only areas, digital content or platform functions. They are referred to below as “users”.
1.3 Paid memberships, individual access products, categories, online courses, webinars and other paid offers are also governed by the Terms and Conditions, the relevant product information and, where the transaction is processed through Paddle, the applicable Paddle terms. Provisions concerning price, payment, contract term, renewal, cancellation and withdrawal are primarily contained in those documents.
1.4 For publicly accessible areas, these Terms of Use apply only where expressly referenced. Copyright, trade-mark and other statutory rights apply independently.
2. Purpose and nature of the platform
2.1 TennisGate provides digital education and training content intended to support coaches, players, parents and other persons involved in tennis with training design, professional development and sporting development.
2.2 The content is provided for general information and education. It does not replace an individual medical, physiotherapy, psychological or other professional examination, diagnosis or treatment, nor does it replace personal assessment and supervision by suitably qualified professionals on site.
2.3 TennisGate does not guarantee a particular sporting, professional, commercial, examination or learning outcome unless this has been expressly and bindingly promised.
3. Acceptance and start of use
3.1 For protected areas, these Terms of Use are incorporated by clearly drawing users’ attention to them before registration, first access, purchase or activation, providing a reasonable opportunity to read them and obtaining acceptance where required.
3.2 Acceptance may be obtained through an unticked checkbox or an unambiguously labelled button such as “I agree”.
3.3 TennisGate may document acceptance, including date and time, user or contract reference and the version of the Terms accepted.
4. Access models and external eligibility checks
4.1 Access may be provided through a TennisGate customer account, a time-limited access link, single sign-on or an external membership or eligibility check operated by a partner organisation.
4.2 For clearly identified partner portals, the partner organisation may manage the underlying membership and, where applicable, sign-in credentials. TennisGate generally receives only the information or technical authorisation evidence necessary to verify eligibility and provide platform access. The exact data flow depends on the technical solution used.
4.3 TennisGate does not request passwords managed by a partner organisation and users must not disclose those passwords to TennisGate.
4.4 Partner access depends on continued satisfaction of the partner’s eligibility requirements. If the underlying membership ends or the partner no longer confirms eligibility, access to the partner portal may also end.
4.5 Rights arising from a separate paid contract entered into directly for a TennisGate offer are not affected merely because an external eligibility check fails or changes.
5. Customer account and access credentials
5.1 Registration information must be complete and accurate. Material changes to contact information must be updated promptly in the customer account or communicated to TennisGate.
5.2 A personal account may be used only by the authorised person. Access credentials, access links, security tokens or other proof of authorisation must not be shared unless a team, club or multi-user licence has been agreed.
5.3 Unless the product description states otherwise, only one concurrent session is permitted per personal account.
5.4 Access credentials must be kept secure. Users must notify TennisGate immediately if they suspect unauthorised use.
5.5 If there are specific indications of misuse, TennisGate may take proportionate security measures, including resetting a password, terminating individual sessions or temporarily suspending access. Unless an urgent security or misuse risk exists, the affected user will be given an opportunity to comment before or promptly after the measure.
6. Scope of the licence
6.1 For the duration of the relevant authorisation, users receive a limited, non-exclusive, non-transferable and non-sublicensable right to use the activated content within the scope of the applicable contract and product description.
6.2 Coaches may apply the educational concepts and exercises in their own coaching and training. Individual activated items may be shown to players directly supervised by the coach in a non-public training setting, unless the relevant offer states otherwise.
6.3 The licence does not include public performance, sharing with other coaches, use in third-party education or certification programmes, commercial sublicensing, or inclusion in the user’s own digital library, platform or course product.
6.4 Downloads are permitted only where TennisGate expressly provides a download function for the relevant item. Technical access to a file does not grant any additional rights.
7. Prohibited use
Unless mandatory law permits the activity or TennisGate has given prior express permission, the following are prohibited:
- sharing or jointly using personal accounts or access credentials;
- circumventing access controls, paywalls, device restrictions or security mechanisms;
- recording, reproducing, systematically downloading or storing streamed content;
- publishing or distributing videos, audio, text, graphics, subtitles, worksheets or substantial parts of them;
- removing or altering copyright, trade-mark, source or rights notices;
- automated extraction, scraping, crawling or high-volume querying of the platform;
- using content or platform data to train, develop, evaluate or enrich generative artificial-intelligence systems or other machine-learning models;
- selling, renting, sublicensing or otherwise commercially exploiting access or content;
- using the platform for unlawful, deceptive, discriminatory, abusive or security-threatening purposes.
8. Responsibility for training and safety
8.1 Sport and tennis training involve typical risks that cannot be eliminated completely. TennisGate content must therefore be applied responsibly, in a manner appropriate to the situation and with due regard to the individual circumstances of the persons involved.
8.2 Before an exercise is used, the responsible person must consider age, health, playing level, training objective, fatigue, court and weather conditions, available space, equipment and aids, and the supervision required.
8.3 Coaches and other responsible supervisors remain responsible at all times for selecting, adapting, organising, explaining and supervising exercises and for the safety of players and the training environment, particularly where minors are involved.
8.4 The content is general and cannot account for every situation on site. An exercise must be modified, simplified, stopped or not used where it appears unsuitable or unsafe in the individual circumstances.
8.5 Activity must stop immediately in the event of pain, dizziness, breathing difficulty, acute symptoms or other health warning signs. Appropriate medical advice should be obtained before starting where there is uncertainty about fitness to participate.
8.6 Safety instructions, distances, equipment arrangements, load guidance and instructions for training aids must be followed. Higher-risk exercises may be carried out only with appropriate professional supervision and protective measures.
8.7 Nothing in this section limits liability that cannot legally be excluded or restricted.
9. Use involving minors
9.1 A minor may create a customer account or enter into a paid contract only in accordance with applicable law and, where required, with the consent of a parent or legal guardian.
9.2 A person who creates or uses access on behalf of or for the benefit of a minor represents that they are authorised to do so as the legal guardian or under an appropriate permission.
9.3 Coaches, parents and other supervisors are responsible for selecting age-appropriate exercises, giving understandable instructions, providing appropriate supervision and obtaining any consent required from a parent or guardian.
10. Quality, currency and learning outcomes
10.1 TennisGate creates and curates content with professional care. Coaching methods, sports-science knowledge, rules and technical standards may nevertheless develop over time.
10.2 Content generally presents educational recommendations, demonstrations or possible solutions. It is not a guarantee that a particular method is suitable for every person or every training situation or will produce a particular result.
10.3 References to playing level, age group, training objective or progression stage are guidance. The responsible coach or supervisor must make the final classification and adaptation.
11. Technical requirements and availability
11.1 Use generally requires a suitable internet-enabled device, a sufficiently stable internet connection, a current browser and activation of functions technically necessary for the relevant service.
11.2 Users are responsible for maintaining their devices, operating systems and browsers in a reasonable security condition and for observing system requirements disclosed before purchase.
11.3 TennisGate aims to provide high availability. Short-term restrictions may arise from maintenance, security updates, technical faults, network problems or outages affecting hosting, video, payment or partner services.
11.4 Planned maintenance is carried out, where reasonably possible, so as to minimise disruption. Mandatory rights concerning non-supply or defective supply of digital products remain unaffected.
12. Changes to the platform and content
12.1 TennisGate may develop, update, supplement, restructure or replace the platform and individual items where there is a valid reason. Valid reasons may include legal or copyright requirements, security needs, technical development, error correction, improved usability, educational or sports-related developments or changes to integrated third-party services.
12.2 Changes do not create additional charges unless the user expressly agrees to a paid extension.
12.3 Where a change to a continuously supplied digital product impairs access or usability more than insignificantly, affected consumers will be informed within a reasonable period before the change on a durable medium, including information about applicable statutory rights.
13. Comments, community functions and user-generated content
13.1 If TennisGate provides comments, forums, profiles or community functions, users must not post content that is unlawful, abusive, discriminatory, promotional, deceptive, unsafe or infringes third-party rights.
13.2 Personal data, photographs or videos of other persons may be posted only where there is a sufficient legal basis or valid consent.
13.3 Users remain responsible for content they submit. For the duration of publication, they grant TennisGate the non-exclusive, worldwide rights necessary to store, technically process, display, moderate and provide that content within the relevant platform function.
13.4 Where there are concrete indications of illegality or a breach of these Terms, TennisGate may temporarily hide or remove content and invite the affected user to comment.
14. Certificates, tests and TennisGate badges
14.1 Certificates, course records, competence tests and badges document only the participation, membership, achievement or completed assessment identified within the TennisGate system.
14.2 They are not a state professional authorisation, federation licence or public-law qualification unless this is expressly stated for the relevant offer.
14.3 TennisGate badges may be used only by the authorised person and only while the relevant membership or certification status is valid. Where an official validation or sharing link is provided, the badge must be linked to it.
14.4 Badges and certificate displays must not be altered, falsified or used in a way that misrepresents the qualification obtained or current status.
14.5 Public use must stop promptly after the underlying status expires, is withdrawn or is corrected. Following an appropriate review, TennisGate may correct or withdraw evidence or badges obtained or used through manipulation, deception or misuse, or where an assessment error is subsequently identified.
15. Suspension and termination of access
15.1 Access ends when the underlying contract, membership, licence or externally confirmed partner authorisation expires or is terminated.
15.2 Following a warning, TennisGate may temporarily suspend or terminate access for a material or repeated breach of these Terms. No prior warning is required where the breach is particularly serious, an immediate security risk exists or continuation pending clarification is unreasonable.
15.3 In deciding on a suspension, TennisGate considers the nature, severity, duration and consequences of the breach and the user’s previous conduct. The user will be informed of the principal reason and given a reasonable opportunity to comment unless legal or security reasons prevent this.
15.4 Once access ends, the platform and content not licensed permanently may no longer be used or made available to others. Publicly displayed badges must be removed where the required status no longer exists.
15.5 Statutory and contractual rights of cancellation, withdrawal, price reduction and termination remain unaffected.
16. Copyright, trade marks and other rights
16.1 All rights in the platform and the content made available through it, including videos, images, text, graphics, illustrations, training plans, subtitles, audio, databases, logos, trade marks, layouts and software components, remain with TennisGate or the relevant rights holders.
16.2 Registration, purchase or access grants only the rights expressly described in these Terms, the Terms and Conditions and the relevant product information.
17. Privacy
17.1 Information about the processing of personal data is contained in the current Privacy Policy. The Privacy Policy is a statutory notice and does not become a contractual term merely because a user accepts these Terms of Use.
17.2 Consent for non-essential cookies, analytics, marketing or embedded-media services is obtained separately and can be managed through the privacy settings.
18. Liability
18.1 TennisGate has unlimited liability for intent and gross negligence, injury to life, body or health, liability under the German Product Liability Act, fraudulent concealment of a defect and the scope of any expressly assumed guarantee.
18.2 In the event of a slightly negligent breach of a material contractual obligation, liability is limited to the loss typical of the contract and reasonably foreseeable when the contract was entered into. Material obligations are those whose performance makes proper use of the agreed service possible and on which users may regularly rely.
18.3 Liability for other loss caused by slight negligence is excluded to the extent permitted by law.
18.4 TennisGate is not liable merely because an exercise shown on the platform was performed. Liability arises only where the statutory requirements are met and the loss results from a breach attributable to TennisGate.
18.5 TennisGate is not responsible for independent decisions, adaptations, training setups or load management by users or for circumstances within their responsibility, including unsuitable court conditions, defective equipment, inadequate supervision, health limitations or performance contrary to the instructions shown.
18.6 These limitations apply correspondingly to TennisGate’s statutory representatives, employees and agents.
19. Changes to these Terms of Use
19.1 The version incorporated at registration or conclusion of a new contract applies to that registration or contract.
19.2 TennisGate may amend these Terms for existing continuing user relationships where there is a valid reason, the amendment is reasonable having regard to users’ interests and it does not shift the contractual balance unreasonably against users. Valid reasons may include changes in law or case law, security requirements, technical developments, new platform functions or the closure of unintended gaps.
19.3 TennisGate will provide clear and timely information about material amendments. Where renewed consent is legally required, it will be obtained expressly. Silence or continued use alone does not constitute consent unless permitted by law.
19.4 Special statutory rules governing changes to continuously supplied digital products remain unaffected.
20. Governing law and jurisdiction
20.1 These Terms are governed by the law of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods. For consumers, this choice of law does not deprive them of protection provided by mandatory provisions of the country of their habitual residence.
20.2 Where the user is a merchant, a legal entity under public law or a special fund under public law, Cologne is the exclusive place of jurisdiction to the extent legally permitted.
21. Final provisions
21.1 Individual agreements and mandatory statutory provisions take precedence over these Terms of Use.
21.2 If a provision is or becomes wholly or partly invalid, the remaining provisions remain effective. The applicable statutory provision takes the place of the invalid provision.